Find Your Best Fit - Compare PhoneFlow

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Understanding AI Phone Pricing: Minutes vs Conversations

When comparing AI phone solutions, you'll encounter two main pricing models. Here's how to evaluate which actually costs less for your business.

Per-Minute Pricing (PhoneFlow's Model)

You pay for actual talk time. A 3-minute call costs 3 minutes × rate. Simple, transparent, predictable.

  • PhoneFlow: $0.25/minute all-inclusive
  • Example: 500 minutes/month = $125/month

Per-Conversation Pricing

You pay a flat rate per call, regardless of length. Sounds simple, but consider:

  • What counts as one "conversation"? Does a callback 10 minutes later count as new?
  • Short calls (transfer requests, quick questions) cost the same as long ones
  • Per-conversation rates are often higher than they first appear

The Simple Comparison

Divide the per-call price by your average call length. Compare that to the per-minute rate.

(Per-Call Price ÷ Avg Call Length) vs Per-Minute Price

Example: $1.50/conversation, 3-minute average calls:

$1.50 ÷ 3 min = $0.50/min effective rate

Compare to PhoneFlow's $0.25/min → per-minute wins.

What's Your Average Call Length?

Most business reception calls fall into these ranges:

  • Appointment booking: 2-4 minutes
  • Message taking: 1-2 minutes
  • Information inquiries: 2-3 minutes
  • Transfer requests: Under 1 minute

For typical reception/answering use cases averaging 2-4 minutes per call, per-minute pricing is usually more economical. The transparency also makes budgeting straightforward.

When Conversation-Based Might Make Sense

If your calls consistently average 8+ minutes (complex sales conversations, detailed support tickets), conversation-based pricing could work. But for most business phone answering, shorter efficient calls are the goal - and per-minute rewards that efficiency.

Learn More About PhoneFlow AI

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