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Aircall is a cloud phone system with AI Voice Agent capabilities. PhoneFlow is a purpose-built AI receptionist. Different approaches to phone answering.
Aircall provides cloud phone infrastructure for teams and launched AI Voice Agent in April 2025 as an add-on feature for automated answering. It's a comprehensive phone system with features like call routing, team management, CRM integration, call recording, plus AI-powered call handling.
The AI Voice Agent operates 24/7, answers FAQs, qualifies leads, and can transfer calls to live reps with context. Pricing is usage-based: $0.99/min (1-500 minutes), $0.69/min (501-2,500 minutes), or $0.49/min (2,501+ minutes), with 50 free minutes per account monthly.
PhoneFlow is purpose-built as an AI receptionist with business controls that actually work. Staff directory protection with per-user overrides, tenant-wide transfer policies, extension support - features designed with practical reception experience in mind.
The key difference: Aircall requires switching your entire phone system to get AI answering. PhoneFlow adds AI to your existing setup without replacing your infrastructure.
| Capability | Aircall | PhoneFlow |
|---|---|---|
| Primary Function | Team phone systemStaff makes/takes calls | Automated answeringAI handles calls |
| Outbound Calling | Core featureClick-to-call, power dialer | Not primaryInbound focused |
| AI Answering | AI Voice AgentPlatform feature | Purpose-builtCore business solution |
| After-Hours Coverage | VoicemailOr expensive add-ons | Full AISame service 24/7 |
| Team Management | ComprehensiveRouting, monitoring, coaching | N/ANo team to manage |
| CRM Integration | StrongNative integrations | YesZapier + native |
| Pricing Model | $40+/user/month + AI pricing$0.49-$0.99/min for AI calls | $0.25/minuteAll-inclusive |
| Appointment Booking | NoManual process | AutomatedDirect calendar integration |
| Overflow Handling | Queue or voicemailOr more staff | InstantHandles any volume |
Aircall has built a solid platform with genuine strengths:
PhoneFlow is built for businesses who need AI receptionist capabilities that work:
Many businesses use Aircall for their sales and support teams, then add PhoneFlow for:
Aircall and PhoneFlow aren't really competitors. Aircall replaces your desk phones with a modern cloud system. PhoneFlow replaces voicemail with AI that actually helps callers.
If your team needs to make outbound calls and have conversations with customers, you need something like Aircall. If callers need help when your team isn't available (or is too busy), you need something like PhoneFlow.
The question isn't which to choose. It's whether you need one, the other, or both.
They're priced differently because they solve different problems:
For a business handling 500 AI-answered minutes per month:
The question isn't just cost - it's whether you need to replace your entire phone system to get AI answering, or just add it to what you already have.
If you're evaluating enterprise phone systems or cloud contact center platforms, here's how PhoneFlow compares to similar solutions.
Pricing information as of December 2025. Features, pricing, and availability are subject to change. Please verify current rates directly with each provider.
This comparison is based on publicly available information as of December 2025. Features, pricing, and availability are subject to change. All pricing shown is approximate and should be verified directly with each provider. Technical specifications are based on vendor documentation and may vary in practice. We recommend conducting your own evaluation before making a purchase decision.
See how PhoneFlow handles calls when your team can't. Works alongside Aircall or any phone system.
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