PhoneFlow vs Jobber

Two AI Solutions for Service Businesses

Jobber launched their AI-Powered Receptionist in 2025, adding phone answering to their field service management software. Their AI can answer calls, schedule jobs, and take messages 24/7. It's a natural extension of their platform.

PhoneFlow is a purpose-built AI receptionist designed by people who've worked in the field and missed calls on job sites. Different approach, different priorities.

If you're already using Jobber for FSM, you might consider their built-in AI. But if you need phone answering that works the way field service businesses actually need it to work, read on.

Capability	Jobber	PhoneFlow
AI Phone Answering	YesAI Receptionist feature	Core functionPurpose-built AI
24/7 Coverage	YesAlways-on answering	YesSame rate 24/7/365
Job Scheduling	Direct to calendarAI schedules into Jobber	Calendar syncBooks appointments directly
Concurrent Calls	YesHandles multiple calls	UnlimitedScales instantly
Staff Directory Protection	BasicLimited controls	GranularPer-user info sharing + server-side enforcement
Transfer Controls	BasicStandard routing	AdvancedTenant defaults + per-user overrides + extensions
FSM Integration	NativeBuilt into Jobber	Via ZapierWorks with any FSM
Works Without FSM	Requires JobberPart of Jobber subscription	StandaloneWorks with any system
Who It's For	Jobber usersAlready using their FSM	Any service businessFSM-agnostic

Pricing Reality Check

Jobber's AI Receptionist isn't available on all plans:

Connect & Core plans: Not available
Grow plan: $99/month add-on
Pro plan: Included in plan

For businesses not already on Jobber's Pro plan ($599/month minimum), you're paying $99/month on top of your existing Jobber subscription.

Cost comparison for 200 minutes of calls per month:

Jobber AI: $99/month (plus your Grow plan subscription)
PhoneFlow: $50/month (200 × $0.25)

Where Jobber's AI Receptionist Excels

Jobber's AI Receptionist has genuine strengths:

Native integration: Schedules jobs directly into Jobber's calendar and creates work requests automatically
Proven scale: Already handled 200,000+ conversations
Text + phone: Handles both incoming calls and texts
One platform: If you're on Pro plan, AI answering is included

Where PhoneFlow Excels

PhoneFlow is built for service businesses who need more than basic call answering:

Staff directory protection: Control exactly what info the AI can share about each team member. Server-side enforcement means the AI literally cannot be tricked into revealing protected phone numbers or emails.
Tenant defaults + per-user overrides: Set company-wide transfer policies that individual team members can customize. Real organizational control.
Extension support: Actual phone system integration with extension-based transfers and routing.
FSM-agnostic: Works with any field service software, not locked to one platform.
Built by field workers: Designed by people who've actually missed calls on job sites, not software product managers.

The Honest Assessment

Jobber's AI Receptionist has genuine strengths, especially the native integration that schedules jobs directly into Jobber's calendar. If you're already on their Pro plan ($599/month minimum), having AI answering included is valuable.

But for Grow plan users, the $99/month add-on is nearly double what PhoneFlow costs for typical usage. For 200 minutes of calls per month, PhoneFlow costs $50 while Jobber charges $99 (plus your Grow subscription).

PhoneFlow is built for service businesses who need their phone system to work the way real businesses work. Contractors with multiple crew members who each need different transfer settings. Companies where protecting staff personal phone numbers from callers is critical. Businesses who use different FSM software (or multiple systems).

The Key Decision Points

Choose Jobber's AI Receptionist If:

You're already on Jobber's Pro plan where AI is included
Native job scheduling into Jobber's calendar is worth $99/month to you
You don't need granular staff directory controls
You're okay being locked to one FSM platform

Choose PhoneFlow If:

You need real organizational controls (per-user settings, transfer policies, extension routing)
Protecting staff contact info from callers matters to you
You use a different FSM (ServiceTitan, Housecall Pro, etc.) or multiple systems
You want a phone solution built by people who've actually worked in the field

Exploring Other Field Service Solutions?

If you're evaluating field service software with phone answering or standalone AI receptionist solutions, here's how PhoneFlow compares.

Other Considerations for Field Services

PhoneFlow vs Ruby - Live answering service for contractors
PhoneFlow vs In-House Staff - Hiring your own dispatcher

Explore All Options

See All Comparisons - Find your best fit

Pricing information as of December 2025. Features, pricing, and availability are subject to change. Please verify current rates directly with each provider.

Comparison Disclaimer

This comparison is based on publicly available information as of December 2025. Features, pricing, and availability are subject to change. All pricing shown is approximate and should be verified directly with each provider. Technical specifications are based on vendor documentation and may vary in practice. We recommend conducting your own evaluation before making a purchase decision.