In-Call Texting

The Spelling Problem

Phone conversations are great for understanding intent but terrible for getting exact details right. How do you spell "Tchaikovsky"? Is that email "john.smith" or "johnsmith"? Is the address "1523" or "1532"?

Traditional phone systems force callers to spell things out letter by letter. "S as in Sam, M as in Mary..." It's slow, frustrating, and still prone to errors.

PhoneFlow solves this by blending voice and text. During the call, the AI can send a text message to the caller's phone. The caller texts back the exact information needed. No spelling, no misunderstanding, no callbacks to verify details.

Example: Capturing an Address

AI: "I'd like to schedule your service appointment. What's the address?"

Caller: "It's 1847 Szczepanski Boulevard, Apartment 12B"

AI: "That's a tricky one to spell out. I'll text you now - just reply with the full address and I'll have it exactly right."

[Text sent to caller: "Reply with your full service address"]

[Caller texts back: "1847 Szczepanski Blvd, Apt 12B, Milwaukee WI 53202"]

AI: "Got it. I have 1847 Szczepanski Boulevard, Apartment 12B in Milwaukee. What day works best for you?"

In-call texting configuration - send SMS messages during active calls

What AI Can Send During Calls

Text links while you're still on the phone with the caller

📅

Booking Links

"I'll text you a link to book directly. You can choose the exact time that works for you while we're still on the phone."

📋

Intake Forms

Send a form link so callers can fill out detailed information at their convenience, with proper formatting and validation.

📍

Location Details

Text your office address, parking instructions, or directions. Callers have it saved on their phone for later.

📄

Documents & Resources

Send links to pricing sheets, service lists, or preparation instructions during the call.

🔐

Secure Portals

Link to client portals, payment pages, or secure upload forms for sensitive documents.

💬

Follow-Up Context

Text a summary of the call with next steps, so both parties have a written record.

What Callers Can Text Back

The AI asks callers to text back details that need to be exact:

Email addresses: No more "was that dot or underscore?"
Physical addresses: Complex street names, apartment numbers, zip codes
Names: Uncommon spellings captured perfectly
Account numbers: Long strings of digits without errors
VIN numbers, serial numbers: Technical identifiers
Website URLs: Specific pages they're asking about

Example: Lead Capture with Email

AI: "I'd love to send you more information. What's the best email?"

Caller: "It's my work email, j dot kowalczyk at northwestern dot edu"

AI: "Just to make sure I get that exactly right, I'll text you now. Reply with your email address."

[Caller texts back: "j.kowalczyk@northwestern.edu"]

AI: "Perfect, I have j.kowalczyk@northwestern.edu. You'll receive that information within the hour."

Why This Matters

Small errors have real costs:

Wrong email: Lead never gets your follow-up. They think you ignored them.
Wrong address: Technician drives to the wrong location. Wasted trip, angry customer.
Wrong name spelling: Invoice goes to wrong person, or customer feels disrespected.
Wrong account number: Support ticket linked to wrong account. More back-and-forth.

In-call texting eliminates these errors at the source, during the original conversation.