Core Feature

Smart Scheduling

Your AI receptionist books appointments directly into your calendar, takes detailed messages, and routes urgent calls. No back-and-forth, no double-bookings.

From Call to Calendar in Seconds

Traditional phone booking is slow. Callers explain what they need, you check availability, propose times, they check their schedule, you go back and forth until something works. Meanwhile, the next caller is waiting.

PhoneFlow's AI handles this entire conversation naturally. It knows your real-time availability, understands your booking rules, and confirms appointments on the spot. The caller gets immediate confirmation, you get a booked appointment.

How It Works

  • Real-time availability: AI checks your actual calendar, not a cached copy
  • Intelligent scheduling: Understands buffer times, service durations, travel time
  • Appointment details: Captures what the appointment is for, any prep needed
  • Confirmation: Sends immediate confirmations via email or text
  • Reminders: Automated reminders reduce no-shows
Call Type Configuration for Scheduling

Configure different call types with specific scheduling rules and calendar integrations

Google Calendar Microsoft Outlook Calendly Acuity Cal.com Custom Calendar API

More Than Just Booking

Complete call handling with intelligent routing

📝

Detailed Messages

When booking isn't needed, the AI takes comprehensive messages with caller info, reason for call, urgency level, and preferred callback times.

🚨

Urgent Call Routing

The AI recognizes urgent situations and routes them immediately. Emergency calls reach the right person, not voicemail.

🔀

Smart Transfers

When a caller needs to speak to someone specific, the AI can transfer them directly or take a message based on your preferences.

📊

Appointment Analytics

See booking patterns, popular times, and no-show rates. Optimize your schedule based on real data.

🔄

Rescheduling

Callers can reschedule existing appointments. The AI finds their booking and offers alternatives.

📋

Pre-Appointment Intake

Collect information before the appointment. Insurance details, symptoms, project scope - whatever you need to prepare.

Your Booking Rules, Enforced Automatically

Every business has scheduling quirks. Maybe you need 30 minutes between appointments. Maybe certain services require specific times. Maybe some team members only handle certain types of appointments.

PhoneFlow learns your rules and enforces them consistently:

  • Service-specific durations and buffer times
  • Team member availability and specializations
  • Booking lead time requirements
  • Maximum appointments per day
  • Location or resource constraints

Reduce No-Shows

No-shows waste time and cost money. PhoneFlow helps reduce them with:

  • Immediate booking confirmation via email or SMS
  • Automated reminders at customizable intervals
  • Easy rescheduling when plans change
  • Pre-appointment check-ins for complex services

Most businesses see 20-40% reduction in no-shows after implementing automated reminders.

Automate Your Booking

See how PhoneFlow can handle your scheduling while you focus on serving customers. Book a quick demo.

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