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Here's the reality: server goes down at 2 AM, they're calling. The question is whether someone answers or they start Googling your competitors. PhoneFlow handles tier-1 intake, creates tickets in your PSA, and escalates emergencies while your team sleeps.
You've probably lived through all of these. More than once.
Critical issue. Client panicking. Voicemail. By morning, they're already talking to your competitor about "more responsive support."
Your $80/hour engineers are spending time asking "have you tried restarting?" instead of actually solving problems.
Half the tickets come in as "computer broken." No contact info, no error messages, no context. Your team plays detective before they can help.
24/7 coverage sounds great until you see the math. Two people at $60K each, plus benefits, plus turnover. For what might be 10 calls a night.
No scripts. No "please hold." Just intelligent handling that respects your SLAs.
Caller info, issue description, priority level — all captured and pushed directly into ConnectWise, Autotask, or HaloPSA. No manual entry, no missed details.
You define P1, P2, P3. AI identifies severity based on keywords and context. Server down? Immediate tech notification. Password reset? Ticket queued for morning.
AI asks the right questions: What error are you seeing? Is anyone else affected? When did it start? Gets the info your techs actually need.
Different handling based on SLA tier. Premium clients get different escalation paths than break-fix customers. Your rules, enforced consistently.
Native connections to the tools you already use. Tickets land in the right board, with the right priority, assigned to the right team. No Zapier gymnastics required.
Call, text, Slack, Teams, email — whatever your on-call tech prefers. Escalation continues until someone acknowledges. No dropped emergencies.
Not another tool that needs babysitting. Direct integration with the platforms you're already using.
Let's be honest about the numbers. Not projections. Actual operational costs.
| Capability | 24/7 NOC Staff | Traditional Answering | PhoneFlow AI |
|---|---|---|---|
| Annual Cost | $120K-180K | $1,500-3,000/mo | Usage-based |
| PSA Ticket Creation | ✓ | - | ✓ |
| Intelligent Triage | ✓ (varies) | - | ✓ |
| Consistent Quality | Depends on person | Script-limited | ✓ Always |
| Scales Instantly | - | - | ✓ |
| Training Required | Ongoing | Limited | One-time setup |
The AI can transfer to your on-call tech when needed. You set the rules: always transfer for P1s, offer callback for P2s, etc. The goal isn't to replace human interaction — it's to make sure the right issues get to the right humans at the right time.
During setup, we configure the AI with your service catalog, client tiers, escalation paths, and business rules. It's not generic — it's configured specifically for how your MSP operates. Updates are easy when things change.
SOC 2 Type II certified. All data encrypted in transit and at rest. We don't store sensitive credentials or access your client systems — we handle the communication layer. Happy to walk through our security practices on a call.
Direct API integration. Tickets go to the right board, right company, right priority. We map to your existing workflow — no need to change how your team works to accommodate another tool.
15-minute call. We'll show you exactly how it works with your PSA and escalation rules. No pitch deck. Just the system.
Book a Demo